It’s very rare that a product should arrive broken or damaged, unfortunately we don't live in a perfect world and all things are possible. So in the event that you want to return or exchange an item, please review the guidelines below.
BROKEN or DAMAGEd Items:
If your order arrives broken or damaged, just email [email protected] a picture of the item next your package with the shipping label visible. You have 7 days to report the breakage. Once we’ve had a chance to look it over, we’ll issue a replacement as soon as possible.
If an item or component from your order is missing from the box upon arrival, please email [email protected] with your order number and a description of what’s missing. You have 7 days to report a missing item. Once the shortage is confirmed, we’ll issue a replacement as soon as possible. However, if you're claiming your entire package was never delivered or was stolen from your doorstep and Tracking information shows it was delivered correctly, you'll need to file a claim with the shipping company or submit a police report for stolen mail before we process a replacement. If you would like your package to be shipped with a signature requirement, please reach out to [email protected] to request that.
If you receive something other than what you ordered, just email [email protected] a picture of the item next to your package with the shipping label visible. You have 7 days to report an incorrect item. Once the error is confirmed, we’ll issue a replacement as soon as possible.